New Security Feature for Quick Pay System

BOWLING GREEN, Ohio, – In the continuing effort to protect your personal information, The District’s online payment system, Transaction Warehouse, is now using additional safeguards for our quick pay payment option.   This safeguard is scheduled to be online during the week of September 14.  When using quick pay, prior to entering your account number, you will see the commonly used Captcha box pop up.  This picture-based quiz will ensure that you are a human, and not a programed bot trying to steal information.   Adding this step is an additional precaution to protect you and The District.  If you have additional questions, contact a Customer Service Representative at 419-354-9090 Option 2.

District Board Meeting Teleconference Information

BOWLING GREEN, Ohio, – In response to safety guidance issued by the Ohio Department of Health, The Northwestern Water and Sewer District’s Board of Trustees meeting, scheduled for Thursday, September 10, at 7:30 a.m., will take place via teleconference call.

Members of the public can listen in by following these instructions:

Webinar: On Thursday, September 10, at 7:30 a.m., join the webinar by clicking this link:
https://us02web.zoom.us/j/87684696892?pwd=SEVRYVZmRGNVc20xU3lPN0NsOXRtUT09 Password: 664391

Phone only: On Thursday, September 10, at 7:30 a.m., use your phone to dial: 1-301-715 -8592
When prompted, use ID: 876 8469 6892 and Password: 664391.

Note that public access is watch/listen-only.  Comments can be emailed to publicinfo@nwwsd.org during and after the meeting.

Follow this AGENDA LINK for consideration.

Follow @NWWSD on Twitter and Facebook for the latest information on how The District is working to provide safe, clean water during this crisis. More information can be found at http://www.nwwsd.org/coronavirus/

District Project Update

REMINDER: The District office remains closed to the public until further notice due to COVID-19.  Our customer call center will be closed Monday, September 7th in observance of Labor Day.  Please contact your local sheriffs dispatch in case of an emergency.  

Perrysburg Township: Ampoint Industrial Park Waterline Replacement
Work throughout Aimpoint Industrial Park and on Third Street, between Glenwood Road and D Street for waterline replacement is now complete.  Project investment: $994,000.

Perrysburg Township: Sewer Lining
Through December, lane restrictions are possible in Perrysburg Township north of SR 795, west of 75, and south of the turnpike, for sewer rehabilitation.  Project complete:  February 2021.  Project investment: $1,230,000.

Rossford: Waterline Replacement
Through September, lane restrictions are possible on Santus Drive, Valley Drive, and on Glenwood Road in Rossford.  Project complete: October.  Project Investment: $1.5 million.

Rossford – Tree Streets Waterline Replacement *UPDATE*
Through September, lane restrictions are possible on Maple Street, Oak Street, Walnut Street, and Superior Street for paving, sidewalk, and restoration work.  Project complete: September. Project investment $740,000.

District-Wide Hydrant Flushing
Through October, weekdays from 7:30 am until 4 pm, crews will be flushing hydrants in various locations throughout Lake Township, Northwood, Walbridge and Rossford.  Residents are advised to flush water from their taps if the water becomes discolored.  For more information:  https://nwwsd.maps.arcgis.com/apps/View/index.html?appid=17eef70e88ca43a4ac3b8649fb263199

How The District is Surviving COVID-19

September 1, 2020

It’s been 24 weeks since the Governor defined essential and non-essential businesses. We were “essential” from the start, providing potable water and removing sanitary sewer flows in the region.

However, being “essential” did not mean following normal operations to get our work done. We separated our office and field staff to adopt the practice of social distancing.  That move has been different for all of us and still is.

Our regular discussions between employees and departments changed and still are evolving. Now approximately ½ of our field staff, about 35-40 employees, don’t come into the main administrative building and either work remotely or report directly into the field each day.

What hasn’t changed?

Our commitment to our customers to answer questions, our commitment to repair and maintain the system, and our commitment to conduct our meter reading and billing.  We have our local customer service department at work every day providing support for you and our field staff.  We also have our field crews and contractors working daily to upgrade and repair the system.

Our Board of Trustees still meets every 2 weeks, but to ensure safety, we teleconference via “Zoom”.   It’s been an adjustment, but we conduct business efficiently and smoothly, without pause. Watch or call in if you would like.  Check out our website to find out how.

Being open about how we conduct your water and sewer operation is a priority to us.  We encourage you to reach out to us to get the information you need.  We offer many ways for you to get information, like our website.  We are also active on social media including Facebook, Twitter, and Instagram.   Our newsletters are updated monthly and are full of helpful information that covers every season here in NW Ohio!

Reach out if you need us by phone, email.

And let’s hope this pandemic weakens and leaves us soon!

Jerry Greiner
President, The Northwestern Water and Sewer District

Charles Latta Appointed to The District’s Board of Trustees

BOWLING GREEN, Ohio, – The Northwestern Water and Sewer District’s Board of Trustees today accepted the appointment of Mr. Charles Latta.  Mr. Latta, known as Chuck, was recently appointed to The District’s Board of Trustees by the 17 municipalities within The District.  He fills the position left vacant by Leonard Michaels.

Mr. Latta most recently served as the mayor of the Village of McComb, in Hancock County.  The Village joined The District in 2016.  Prior to his public service, he worked for over 35 years as a health care executive, managing clinical and administrative areas for senior living centers throughout the Midwest.  Chuck currently resides in the Village of McComb.  Latta will serve a three-year term.

“I feel my leadership experience in the public and private sector, as well as my service on various boards, make me an excellent asset to The District’s Board of Trustees,” said Latta.

The Northwestern Water and Sewer District’s board members are appointed three each by the townships, municipalities, Wood County Commissioners, and one board member appointed by the Henry County Commissioners. We serve over 20,000 water and sewer customers in Wood, Hancock Henry & Sandusky counties.  With $240 million in assets, The District maintains over 440 miles of water distribution pipe, 8 water towers, and over 3,800 fire hydrants.  Sewer maintenance includes over 355 miles of collection pipe, 12 wastewater treatment facilities, and over 5,000 manholes.

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MISSION: Our goal is to be the premier water and wastewater provider in Northwestern Ohio. We are committed to sound financial management, responsible environmental stewardship, responsive public service, superior customer service, and responsible economic growth.  We strive to field a skilled, respectful, and cooperative workforce dedicated to the highest professional and ethical standards; we support them with appropriate training and technology.

Theresa Pollick, Office: 419.354.9090 X 139, Cell: 419.806.1018; Email: tpollick@nwwsd.org

Plenty of Opportunities

Despite the slowdown caused by COVID-19 across the world, Northwestern Ohio has jobs available!

In addition to being President of The Northwestern Water and Sewer District (The District), I serve on the Wood County Economic Development Commission’s executive board of directors.  Each month, we hear an update for our region, with a focus on Wood County. This month, the County’s economic situation is very good, with many major corporations hiring new employees.  For example:

  • FedEx in Perrysburg Township
  • Walgreens Distribution Center in Perrysburg Township
  • Home Depot Warehouse in Troy Township
  • First Solar expansion in Lake Township
  • NSG/Pilkington in Troy Township
  • Amazon Fulfillment Center in Rossford

These are just a few of the companies in our area that have recently expanded or built new facilities and are offering good jobs with solid benefits during the pandemic.  But it’s not only new facilities with jobs available; there is also a need for workers at existing facilities.  The pandemic has caused a need for additional workers to fill openings caused by those on leave or not returning to their regular employers due to health/safety concerns. Also, the number of college-aged workers is down due to local colleges going virtual or offering smaller-scale in-person on-campus classes.

And this isn’t just occurring in northern Wood County!  We also have employers in The District’s southern region facing similar challenges finding workers.  For example, the new NorthPoint Development in Henry Township is scheduled to open a major distribution facility next year, meaning many new job openings to be filled.  Then you have Hearthside Foods Solutions, a reliable food manufacturer in the Village of McComb in Hancock County, which is always looking for new talent.

In addition to creating jobs, these companies pay real estate taxes, some pay income taxes, and all pay taxes toward the region’s local schools.   That’s in addition to providing good incomes to our friends and neighbors and generating other taxes through the general economy. This can all help soften the impact from other businesses or agencies that can’t pay workers or will pay fewer taxes during this challenging time.

The companies listed above are just a few businesses served by the Northwestern Water and Sewer District.  We are striving to maintain our rates in good order during this time of economic uncertainty to help support our entire local economy.

Jerry Greiner
President
Northwestern Water and Sewer District

District Board of Trustees Teleconference Information

BOWLING GREEN, Ohio, – In response to safety guidance issued by the Ohio Department of Health, The Northwestern Water and Sewer District’s Board of Trustees meeting, scheduled for Thursday, August 27 at 7:30 a.m., will take place via teleconference call.

Members of the public can listen in by following these instructions:

Webinar: On Thursday, August 27, at 7:30 a.m., join the webinar by clicking this link:
https://us02web.zoom.us/j/87684696892?pwd=SEVRYVZmRGNVc20xU3lPN0NsOXRtUT09 Password: 664391

Phone only: On Thursday, August 27, at 7:30 a.m., use your phone to dial: 1-301-715 -8592
When prompted, use ID: 876 8469 6892 and Password: 664391.

Note that public access is watch/listen-only.  Comments can be emailed to publicinfo@nwwsd.org during and after the meeting.

Follow this AGENDA LINK for consideration.

Follow @NWWSD on Twitter and Facebook for the latest information on how The District is working to provide safe, clean water during this crisis. More information can be found at http://www.nwwsd.org/coronavirus/

District Project Update

BOWLING GREEN, Ohio, – The Northwestern Water and Sewer District (The District) delivers water and sewer services to over 20,000 customers in Wood, Henry, Sandusky, and Hancock counties.  Although many of our projects are performed underground, our utility work can impact roads throughout our service area.  Updates and additions are highlighted in bold and underlined.

REMINDER: The District office remains closed to the public until further notice due to COVID-19.  Our customer call center will be closed Monday, September 7th in observance of Labor Day.  Please contact your local sheriffs dispatch in case of an emergency. 

Perrysburg Township: Ampoint Industrial Park Waterline Replacement
Through August, lane restrictions will be possible throughout Aimpoint Industrial Park and on Third Street, between Glenwood Road and D Street for waterline replacement.  Project complete:  August.  Project investment: $994,000.

Perrysburg Township: Sewer Lining
Through December, lane restrictions are possible in Perrysburg Township north of SR 795, west of 75, and south of the turnpike, for sewer rehabilitation.  Project complete:  February 2021.  Project investment: $1,230,000.

Rossford: Waterline Replacement
Through September, lane restrictions are possible on Santus Drive, Valley Drive, and on Glenwood Road in Rossford.  Project complete: October.  Project Investment: $1.5 million.

Rossford – Tree Streets Waterline Replacement
Through August, lane restrictions are possible on Maple Street, Oak Street, Walnut Street, and Superior Street for waterline replacement, installation of new hydrants, and meter pits.  Project complete: September. Project investment $740,000.

District-Wide Hydrant Flushing
Through October, weekdays from 7:30 am until 4 pm, crews will be flushing hydrants in various locations throughout Lake Township, Northwood, Walbridge, and Rossford.  Residents are advised to flush water from their taps if the water becomes discolored.  For more information:  https://nwwsd.maps.arcgis.com/apps/View/index.html?appid=17eef70e88ca43a4ac3b8649fb263199

Northwestern Water & Sewer District Encourages On-Line Payments

BOWLING GREEN, Ohio, – The Northwestern Water and Sewer District (The District) is encouraging customers to pay online or drop off payments to avoid late charges for their water and sewer bills.  The District has noticed an increase in delays for mail deliveries.

To avoid a delay in receiving your bill from The District, you can sign up for electronic billing to receive email or text alerts when your bill is has been processed.  Please visit our website at NWWSD.ORG to sign up for this service.

PAYMENT OPTIONS

Besides mailing your payment, The District offers a variety of convenient ways to pay:

  1. Credit Card: Customers who choose to pay via credit card enjoy the convenience.   The District has always offered this service to our customers for FREE.
  2. Auto-Pay: Some customers choose to set up recurring payments so your bill is automatically paid every month from a checking or savings account.  Many prefer this method, because your bill will be paid automatically on the due date.
  3. Phone: You can also pay using our 24/7/365 automated phone payment service, just dial 419-354-9090 Option 8.  Please have your District account number and your credit or debit card numbers available.  Customers can also pay via electronic check using this method.
  4. Payment Drop Box: Located at 12560 Middleton Pike, Bowling Green, Ohio.  The District has a drop box in the parking lot.

IF YOU HAVE RECEIVED A NOTICE OF LATE PAYMENT

While our office remains closed to the public, we encourage customers to call us at 419-354-9090 Option 2 to discuss billing questions or concerns with our customer service staff.  Regular business hours are weekdays from 8 a.m. until 5 p.m.

The District understands that some customers are experiencing financial hardships caused by the pandemic.  Please contact us to discuss your account with a representative.  Assistance may be available for some customers through The District/Salvation Army’s Pay It Forward Program.   Contact 419-352-5918 to see if you qualify for assistance.  For more information on our billing options go to NWWSD.ORG.