Board Meeting and Customer Service Hours Update

BOWLING GREEN, Ohio, – The Northwestern Water and Sewer District (The District) announces that The District’s scheduled Board of Trustees meeting for Thursday, April 9 at 7:30 a.m., has been canceled.

The next District Board of Trustees meeting is scheduled to take place Thursday, April 23 at 7:30 a.m. The District will announce meeting format in response to guidance issued by the State of Ohio’s “Stay at Home Order.”

Additionally, while we continue to provide essential water and sewer services, we have reduced the hours of our customer service operators in light of COVID-19.  Operators will be available Monday through Friday, from 8 a.m. until noon at 419-354-9090 Option 2.  Please leave a message if you have a non-emergency concern.

Follow @NWWSD on Twitter and Facebook for the latest information on how The District is working to provide safe, clean water during this crisis. More information can be found at: http://www.nwwsd.org/coronavirus/

###

District Project Update

**COVID-19 PROJECT IMPACT: WATER AND SEWER CONSTRUCTION PROJECTS ARE CONSIDERED ESSENTIAL WORK AND MAY CONTINUE AS SCHEDULED AT THE DISCRETION OF THE CONTRACTOR. **

Rossford – Lime City Road Waterline Replacement *PROJECT UPDATE*
Through May, intermittent lane restrictions are possible on Lime City Road between Dixie Highway and Marilyn Drive for waterline replacement.   Through May, lane restrictions are possible on Schreier Road near Lime City Road for waterline replacement.  Project complete: May.  Project investment: $770,000.

Rossford – Eagle Point Sewer Replacement
Through April, lane and shoulder restrictions are possible on Eagle Point west of Colony Road for restoration work.  Project complete: April 2020. Project investment: $1.2 million.

Rossford – Deimling Road Water & Sewer Line Installation *PROJECT UPDATE*
Effective immediately through May, Deimling Road, from Simmons to Crossroads Boulevard, is closed to through traffic for water and sewer line installation.  Project complete: June. Project investment: $502,000.

Troy Township – NSG Sewer Line Installation
Through April, lane restrictions are possible on Garling Road just west of Pemberville Road. Project complete: November. Project investment: $760,000.

Notice: Covid-19 Update on Delivering Essential Water & Sewer Sewer Services

March 27, 2020

To Our Customers,

We share with you in these unprecedented days the concern and uneasiness of the times. While we are still committed to providing excellent, first-rate service, the move to “essential services” has been an adjustment with new office protocols and widespread use of remote technology.

For example, we do have key customer service staff here even though the doors are closed to the public. They are rotating shifts to ensure we limit the risks of illness, while still providing day-to-day service. After this week, they have done quite well in handling calls and coordinating service calls in the field.

Our field operators are working primarily from their vehicles with cell phones, iPad’s and laptops to limit time in the main office. Some move from site to site around the 3-county area that we serve. We maintain over 125 locations which include pump stations, lift stations, sewer plants, water plants, above ground water storage facilities, and WaterSheds. They continue to get regular monitoring for maintenance and sanitizing.

Our after-hours service commitment will continue throughout this crisis.  We have at least one licensed operator duty person on call 24/7/365 to respond to after-hours emergencies.  This person has the authorization to call out others depending on the level of need.

We maintain excellent and complete testing and operations of our water and sewer systems to ensure there are no compromises to the quality of the drinking water and sanitary sewer services.

Our IT and GIS staff are rotating as well to maintain our SCADA system and approximately 100 electronic devices that allow us to communicate with the field employees, complete work orders, locate underground meters and shutoff valves, etc.

The engineering and inspection staff are working remotely. We still have construction underway, requiring project managers and inspectors out in the field.  Design and administrative work is still underway with engineering consultants and government departments.

Our finance and accounting division is rotating staff. Paying bills, maintaining credit with our vendors, ordering supplies are all vital right now to prevent any shortages or disruptions.

Our Public Information Director, Theresa Pollick is monitoring social and traditional media to ensure there are no false rumors or poor information on these forums.   Our social media platforms share information on the many things we are doing to protect you our customers, our staff and the general public.

We liken it to a continual “snow day” here, but one which seems to have no immediate “return-to-normal operations” date!

Following the implementation of our contingency plan, our six senior managers are and I rotating in and out. We talk daily together as a team either in person (socially distanced of course!) or via video conference. We share staff and resources daily to anticipate needs around the organization. So far, we have had no COVID19 virus symptoms with our staff, but it has impacted family members and we are following protocols of the Wood County Health Department.

Our board members remain in contact with me. This week, we held our first teleconference board meeting, which was broadcast on Facebook Live.

All-in-all, we are doing well. Our vendors and material suppliers have worked with us over the last few weeks, our electric and Wi-Fi connections are working properly, and the website is updated for more information.

We are here for you and we ask you to check our website for regular updates. We are still billing for water and sewer service but have waived any disconnections for those who cannot pay. As always, we are making payment arrangements as we do every month with customers. Your monthly bill is still due for the services that we have rendered.

Jerry Greiner
President

To Our Customers,

The Northwestern Water and Sewer District Board Meeting

BOWLING GREEN, Ohio, – In response to guidance issued by the State of Ohio’s “Stay at Home Order,” The Northwestern Water and Sewer District’s Board of Trustees meeting, scheduled for Thursday, March 26 at 7:30 a.m., will take place via phone conference call.

While our offices are closed to the public during regular business hours, The District’s Board room will be open at 7:25 a.m., Thursday, March 26, for those who wish to listen to the scheduled meeting.  The attending members of the public will be advised on proper safety and social distancing protocol while in our facility.   Follow this AGENDA LINK for consideration.

Future emergency meeting formats are being considered if guidance regarding public meetings is changed.

*UPDATE* MARCH 25, 2020
The District will be posting this meeting on Facebook Live tomorrow.  We will monitor comments during the live feed.  Comments should be relative to the agenda items.  The meeting will start promptly at 7:30 am on Facebook.

Follow @NWWSD on Twitter and Facebook for the latest information on how The District is working to provide safe, clean water during this crisis. More information can be found at http://www.nwwsd.org/coronavirus

District Project Update

**COVID-19 PROJECT IMPACT: WATER AND SEWER CONSTRUCTION PROJECTS ARE CONSIDERED ESSENTIAL WORK AND MAY CONTINUE AS SCHEDULED AT THE DISCRETION OF THE CONTRACTOR. THE DISTRICT WILL MAKE EVERY EFFORT TO MAINTAIN SERVICE TO OUR CUSTOMERS AT ALL TIMES, EXCEPTING EMERGENCY SITUATIONS. ***

Rossford – Lime City Road Waterline Replacement
Through March, intermittent lane restrictions are possible on Lime City Road between Dixie Highway and Marilyn Drive for waterline replacement.   Through March, lane restrictions are possible on Schreier Road near Lime City Road for waterline replacement.  Project complete: April.  Project investment: $770,000.

Rossford – Eagle Point Sewer Replacement
Through April, lane and shoulder restrictions are possible on Eagle Point west of Colony Road for sewer replacement. Project complete: April 2020. Project investment: $1.2 million.

Troy Township – NSG Sewer Line Installation
Through April, lane restrictions are possible on Garling Road just west of Pemberville Road. Project complete: November. Project investment: $760,000.

Notice: Covid-19 Update-District Staff is Dedicated to Deliver the Essential Water & Sewer Services

Friday, March 20, 2020

To Our Customers:

The Northwestern Water and Sewer District is committed to keeping water and sewer services flowing to and from your home 24/7/365.  We are prepared to provide safe, clean water and sewer services throughout the Coronavirus (COVID-19) pandemic.

First and foremost, your water is safe to drink.  COVID-19 is not impacting our water supply.  According to the World Health Organization, Center for Disease Control, and  Water Environment Federation, there is no evidence that COVID-19 is present in or in being transmitted by drinking water supplies.

Our crews are focused on keeping safe, clean water flowing to your home and providing essential sewer services throughout this emergency.   We have protective measures in place to protect our operators, including individual staffing at our water and sewer plants, staggered shifts, remote working arrangements, and social distancing.    We are currently implementing portions of our contingency plan and will continue to adapt to ensure operations continue throughout this crisis.

To help customers facing financial difficulties, we have suspended all service shutoffs for past-due accounts.  If you have trouble paying your bill, we are willing to work with you. Please contact our customer service office to make payment arrangements.  Our customer service staff is available during regular business hours Monday through Friday 8 a.m. until 5 p.m.  Our office remains closed to the public until further notice, so please call 419-354-9090 and select option 2 for assistance.  Our online billing system as well as the automated phone payment system is available for electronic payment via credit card or electronic check 24/7/365 at nwwsd.org.

If you experience a water or sewer emergency or service disruption and need to reach us after hours, please call your county Sheriff’s office:

Wood County 419.354.9001, and choose option 9
Hancock County 419.422.2424 (McComb)
Henry County 419.592.8010

A dispatcher will notify The District’s on-duty personnel.

Finally, with the demand for toilet paper and the increase in sales of disinfecting wipes, we remind our customers: Do NOT flush disposable or disinfecting wipes, paper towels, tissues or napkins down the toilet.  Please toss them in the garbage.  Flushing these items could cause you costly plumbing issues during a crisis.  Only flush pee, pooh and toilet paper.

This emergency is unfolding, with new information changing constantly. Please remain informed to keep yourself and your family safe during this time.  Go to nwwsd.org/coronavirus for factual information regarding your water and sewer services.  We are committed to providing clean, safe water.

Sincerely,

Jerry Greiner
President
The Northwestern Water and Sewer District

Notice: Main Office Closes to The Public/Open House Postponed

 BOWLING GREEN, Ohio, – In an effort to protect public health during the evolving coronavirus outbreak and to ensure safe, clean water, The Northwestern Water and Sewer District today announced that effective immediately, public access to our main office at 12560 Middleton Pike is closed until further notice.  This includes access to our customer service payment office.

We remain open to deliver water and sewer services and, as always, our crews are on standby for emergencies 24/7.

If you have questions regarding your payment contact our customer service at 419-354-9090 Monday-Friday from 8 a.m. until 5 p.m.  Customers are encouraged to pay through our online banking system, automatic withdrawal from your bank account, or through the mail.  Customers can also drop off their payment at our dropbox, located outside the front door at our main office.

The District Open House, scheduled for Sunday, May 3rd, has been postponed until further notice.  This decision will be reassessed moving forward based on available information.

We remind our customers that COVID-19 is not impacting our water supply.  According to the World Health Organization, there is no evidence that COVID-19 is present in or in being transmitted by drinking water supplies.

The District is actively monitoring COVID-19 updates and is working closely with state and local health partners to ensure the safety of our employees and the public.

Follow @NWWSD on Twitter and Facebook for the latest information on how The District is working to protect public health. More information can be found at: http://www.nwwsd.org/coronavirus/

Rossford: Eagle Point Sewer Replacement

BOWLING GREEN, Ohio, – The Northwestern Water and Sewer District (The District) delivers water and sewer services to over 20,000 customers in Wood, Henry, Sandusky, and Hancock counties.  Although many of our projects are performed underground, our utility work can impact roads throughout our service area.  Updates are highlighted in bold and underlined.

Rossford – Eagle Point Sewer Replacement
Through April, lane and shoulder restrictions are possible on Eagle Point west of Colony Road for sewer replacement. Through Tuesday, March 17, Colony Road from Hillside Drive to Eagle Point Road will be closed during the day for sewer installation.  Detour: Hillside Drive; Hillview Drive; Eagle Point Road.  Local access will be maintained. Project complete: April 2020. Project investment: $1.2million.

COVID-19 & District Preparedness Plan

Monday, March 16, 2020

To our District customers and employees,

As we, at The Northwestern Water and Sewer District, are monitoring the ever-changing climate of the COVID-19 pandemic, we want to assure you that our number one priority is the health and safety of our customers and the employees who provide and treat safe, clean water.

Water and Sewer Service

During this time, we are planning no disruptions to water or sewer service.  We are currently not shutting off any service due to non-payment, however, those amounts are still due.  If you anticipate financial problems, contact or customer service department to make payment arrangements.   If a water leak occurs, our staff is available 24/7/365 if you need assistance.

Our Commitment to Employee Safety

  • All essential water and sewer operators will report directly to their facilities and work in isolated settings, to protect their safety. No visitors are permitted at these facilities.
  • All non-essential meetings, events, and travel have been canceled or postponed.
  • Enhanced cleaning & sanitization plan for our facilities including our WaterSheds are in place.
  • Encouraging social distancing, no handshakes, etc.
  • We remain flexible with our employees who have children and grandchildren not attending school and if daycare is not available.

Visitors to The District

While our water and sewer facilities are closed to the public, our main District office remains open at this time.  We will rely on information provided by our state and county officials and the CDC to determine best courses of action going forward.  We encourage our visitors to pay online or sign up for automatic withdrawal from their accounts.  There is also a payment box to drop off your payments in front of our main office.

WaterShed
Our WaterShed facilities are open 24/7.  The District has increased cleaning and sanitation of our WaterShed Units. 

Contact Us

Water and sewer services are essential during this pandemic.  Contact us at 419-354-9090 during regular business hours.  Email us at district@nwwsd.org.

If you are experiencing a water or sewer emergency and need to reach us after hours, please call your county Sheriff’s office:

Wood County 419.354.9001, and choose option 9
Hancock County 419.422.2424 (McComb)
Henry County 419.592.8010

A dispatcher will notify The District’s on-duty personnel.

We appreciate your patience during this difficult time and will update you should things change.

Sincerely,

Jerry Greiner
President
The Northwestern Water and Sewer District
419-354-9090

NWWSD.ORG