While cold weather water issues are not common, they do occur. The District wants you to be prepared before the brutal cold sets in with the following cold weather tips:
- Keep your heat on. This is especially important if you own vacant property. Keeping the heat set above 50 degrees is recommended.
- Insulate indoor water pipes that are close to exterior walls.
- Allow a faucet to drip to relieve pressure & prevent pipes from bursting. Keep the doors to cabinets with pipes inside them open.
- Apply heating tape and/or insulation to water pipes.
- Label your water-shutoff valve. This will allow you to identify where to turn-off the water in case of an emergency.
In the event of a main waterline break with possible contamination from soils and microbes, The District may issue a boil advisory. Often, these are limited to small areas, in which case notices will be placed on your door. In cases of larger affected areas, we notify customers using the CodeRED automated calling system.
We suggest to all of our customers that you update your contact information with CodeRED to be sure we can reach you in an emergency. CLICK HERE TO START/UPDATE YOUR ACCOUNT
If a boil notice is issued, heat your tap water until it reaches a rolling boil and let the water boil for one minute. Let the water cool, then pour into a clean container with a cover for storage. CLICK HERE FOR WHAT TO DO IF A BOIL NOTICE IS ISSUED.
The District and Federal Emergency Management Agency (FEMA) suggest you keep a supply of water on hand in case of an emergency — at least 1 gallon per day per person for three days. CLICK HERE FOR MORE ON THE FEMA READY.GOV BUILD A KIT.
For questions, you can contact customer service at 419-354-9090 weekdays from 8-5. After emergencies after hours or weekends call us at 419-354-9001.