Information about cold weather and your water.

While cold weather water issues are not common, they do occur.  The District wants you to be prepared before the brutal cold sets in with the following cold weather tips:

  • Keep your heat on. This is especially important if you own vacant property. Keeping the heat set above 50 degrees is recommended.
  • Insulate indoor water pipes that are close to exterior walls.
  • Allow a faucet to drip to relieve pressure & prevent pipes from bursting. Keep the doors to cabinets with pipes inside them open.
  • Apply heating tape and/or insulation to water pipes.
  • Label your water-shutoff valve.  This will allow you to identify where to turn-off the water in case of an emergency.
  • Keep the number of a plumber who does emergency calls handy.  The District is responsible for service lines.  As a homeowner, you are responsible for the plumbing inside your home.  For questions, you can contact customer service at 419-354-9090 weekdays from 8-5. After emergencies after hours or weekends call us at 419-354-9001. 


In the event of a main waterline break with possible contamination from soils and microbes, The District may issue a boil advisory. Often, these are limited to small areas, in which case notices will be placed on your door. In cases of larger affected areas, we notify customers using the CodeRED automated calling system.

We suggest to all of our customers that you update your contact information with CodeRED to be sure we can reach you in an emergency.  CLICK HERE TO START/UPDATE YOUR ACCOUNT

If a boil notice is issued, heat your tap water until it reaches a rolling boil and let the water boil for one minute. Let the water cool, then pour into a clean container with a cover for storage.  CLICK HERE FOR WHAT TO DO IF A BOIL NOTICE IS ISSUED.  

The District and Federal Emergency Management Agency (FEMA) suggest you keep a supply of water on hand in case of an emergency — at least 1 gallon per day per person for three days. CLICK HERE FOR MORE ON THE FEMA READY.GOV BUILD A KIT. 

For questions, you can contact customer service at 419-354-9090 weekdays from 8-5. After emergencies after hours or weekends call us at 419-354-9001.   


  • If you turn on your faucets and nothing comes out, you may have a frozen pipe. If that happens, leave the faucets turned on and call a plumber. If you think your pipe has burst, turn off the water the home’s main shut-off valve but leave the faucets turned on before calling in your plumber.

How to thaw frozen pipes

  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Seal any leaks that allow cold air into your home where pipes are located. This is an issue around electrical wiring, dryer vents and pipes.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you cannot thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.