While essential operations continue in order to provide you water and sewer services, the main office at 12560 Middleton Pike is closed to the public until further notice.
Our customer service staff is available to assist you over the phone weekdays from 8 a.m. until 5 p.m. For non-emergency questions, please leave a message and we will get back to you as soon as possible.
You are encouraged to pay through our online banking system, automatic withdrawal from your bank account, or through the mail. Customers can also drop off their payment at our dropbox, located outside the front door at our main office.
We remind our customers that COVID-19 is not impacting our water supply. According to the Center for Disease Control, there is no evidence that COVID-19 is present in or in being transmitted by drinking water supplies.
UPDATE: May 7, 2020
CDC Water Transmission and COVID-19
Drinking-Water, Recreational Water and Wastewater: What You Need to Know
DO NOT FLUSH WIPES – Think twice after you use disinfecting wipes and DO NOT FLUSH them down the toilet. Also, so-called flushable wipes are not flushable. Think about your wallet before you flush wipes, it could cost you thousands of dollars in repairs. GROSS news story about what is happening in Washington DC.
Water Storage – FEMA recommends you prepare yourself by building a supply of water that will meet your family’s needs during an emergency. For more: ready.gov/water
The District is actively monitoring the emerging health threat and working closely with state and local health partners to ensure the safety of employees and the public
.If you are looking for health information please contact your local health department or the Ohio Department of Health.