Understanding Your Bill

Follow this guide to understanding your bill or download our Understanding Your Bill (PDF).

Account number in top right hand corner of bill

Account Number

If you pay your bill online, over the phone or in person, you will use this number to identify your account.

Water use graph in top right hand corner under account number information

Water Use Graph

This shows your water use in graph form
over a 13-month span.

meter number located under meter information on the left hand side

Meter Number

Your meter number is linked to your

usage cubic feet or gallons located under meter information

Usage Cubic Feet or Gallons

This number indicates the amount of water in cubic feet or gallons used over the meter reading period. Henry County and McComb have meters that read in gallons.

district water and sewer charges located under account activity in middle right of bill

District Water & Sewer

Amount The District charges for delivering your water/sewer services. Cost covers maintaining and operating water lines from your water source provider. Cost also covers delivering wastewater from your residence to the treatment facility.

provider water and sewer charges located under account activity on middle right hand side of bill

Provider Water & Sewer Charge

This is the amount charged for treating water or sewer at the source. In this case, the City of Toledo treats water at it’s treatment facility & pipes water to The District to distribute to customers. The City also receives sewage from District pipes and treats it at Toledo’s wastewater treatment plant. Providers vary based upon area.

Service Disconnection for Non-Payment

If this bill shows a past due balance, it must be paid by the due date listed on the front of this bill to avoid your service being disconnected and an administrative charge applied to your account. If you are unable to pay the past due amount in full by the due date, it is your responsibility to make arrangements for payment with our office. All past due balances are subject to shut off regardless of the due date for current charges.

If disconnected, the entire delinquent balance plus the administrative charge must be paid by 3 p.m. for same day reconnection. If you pay via online web payment or through the automated phone system after disconnection, please call Customer Service by 3 p.m. to schedule same day reconnection. If notification is not received by 3 p.m., service will remain off overnight. If reconnection is requested after 3 p.m., payment of an overtime fee will be required.

Late Payments: For all accounts, a late payment charge of $5 or 10%, whichever is greater, will be charged on the delinquent balance. You will be subject to the late payment charge even if payment arrangements have been made.

Certification: Delinquent Accounts will be certified to the Wood County Auditor and placed on the real estate taxes as a lien against the property.

Estimated Bills: If there is an “E” beside your current meter reading on the front of the bill, this means your usage has been estimated. Please contact Customer Service at (877) 354-9090, option 2, to schedule a time for your reading device to be serviced.