Service Issues

Service Issues

Northwestern Water & Sewer District understands how important it is to have reliable and convenient utility services. If you are experiencing service issues, such as low water pressure, frozen meters, or if you suspect that you are experiencing a service issue but are unsure what the problem may be, please call our customer service representatives at 419.354.9090, option 2. If you experience any issues after hours, please call 419.354.9001, option 4.

Frozen Meters

Meters are located either outside in a pit or inside a customer’s home.

If the customer’s meter is located in a pit, it’s the responsibility of Northwestern Water & Sewer District to make sure that the meter is properly sealed so it doesn’t freeze.

If the meter is located inside of a customer’s home, in a basement, garage, etc., it is the responsibility of the customer to protect it and make sure it doesn’t freeze. If a meter located inside of a home or building does freeze or break and needs replaced, the customer would be responsible for the cost of a new meter. This cost varies depending on the size of the meter.

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