General Rules

1. Cross Connection Control

When a customer maintains a well or other water source, no internal or external plumbing will cross-connect with the District water supply system. Due to health concerns, all plumbing for each water source must be maintained separately. Furthermore, the District will not allow water for inside use other than water provided by the District. A well can be used for outside water, i.e., outside yard hydrant, seat cock, etc.

When any cross-connections are found, the District reserves the right to immediately shut off, without notice, the water service to the Customer. Service will not be re-established until the condition is corrected to the satisfaction of the District.

When the District furnishes the meter pit, a double-check valve has already been installed inside the pit. Commercial, industrial, and some residential services will require an evaluation of the protective device required, taking into account the degree of hazard involved as determined by the District.

2. Expansion Chambers

The water system within your home is completely sealed off from the distribution main by the backflow preventer (check valve, closed system). Internal pressure build-up can occur within your home if surge protection and expansion chambers are not installed. Consult with your plumber for acceptable prevention methods to prevent this pressure build-up.

3. Pressure-Reducing Valves

Pressure-reducing valves may be necessary on the customer’s service line. This valve should be installed by your contractor or plumber. The District’s operating water pressure may exceed 70 to 75 p.s.i.

4. Access to Premises

A representative or employee of the District, with proper identification, shall at all reasonable hours, and with prior notification, have access to the premises of the customer to examine pipes, meters, connections, and other appurtenances involving the District’s water supply for the purpose of examining, replacing, repairing or removing any meter, piping, instrument or connection that is part of the District’s water system.

5. Billing

Billing will be in the property owner’s name, unless prior authorization has been granted, and will begin with the date the meter is turned on. The property owner will be responsible for all water and sewer charges even if a service is in a renter’s name. The monthly or quarterly minimum charges will be billed using the current, approved rate schedule and is determined by the size of the water meter installed. (A copy of the rate schedule is available upon request.)

Failure to receive a bill will not entitle the customer to be released from charges or payment of fees. If the water meter stops or fails to register the full amount of water consumed, the customer will be billed an estimated usage based upon the customer’s normal use of water in a similar billing period.

6. District Liability

The District will use reasonable diligence in supplying a regular and uninterrupted supply of water, but shall not be liable for damages if the supply should be interrupted or fail. In the interest of public safety and convenience, all persons performing thawing services with electrical devices and equipment on water service pipes or conduits connected to the District Distribution System shall strictly observe the following practices and procedures:

  1. Whenever and wherever electrical energy, alternating or direct current, is to be used for thawing pipes and conduits physically connected to the lines, pipes, and conduits of the District Water Distribution System, the District shall be notified immediately.
  2. No work on said pipes or conduits shall be performed until after the District personnel have physically disconnected or isolated from the house piping, the section of pipe conduit to be energized.
  3. The District shall be notified immediately upon completion of the work so service to the customer may be restored as quickly as possible.

Reinstatement of service after normal working hours will be charged at the District’s overtime rates. A copy of these charges is available upon request.