We monitor leaks through our Aquahawk system, which is also available to customers. This system generates a leak report when usage patterns appear to be abnormal for a particular customer. Leak alerts are a courtesy, but not all leaks are caught or show up in our alert system. We encourage customers to register with the Aquahawk system themselves so they can set their own alert levels and receive notifications directly. If a leak happens outside of our normal business hours or does not show up on our leak report, you may not get a notification or may not get one as quickly as desired.