Some of the latest news is the capabilities of computer software to write answers and reports without human input. If you use the right software and phrase the question or directions in the proper way, artificial intelligence or “AI” can give you a perfectly sound, English-correct answer.
For example, if you ask for a summary of public fiscal integrity, even if you don’t know what it really is, you will get an answer that explains it well. I tried it because we have it, and it works. Should you, the reader believe it though, because that is what the computer says, or do we really offer that?
“AI” can give you a perfect answer, whether you believe it or not or even know what it means.
As consumers, we shouldn’t be surprised, this technology has been in place for several years now and we take it for granted. It’s the basis for searching for things on the internet, and “bots” and other tools in the trade. Your own company probably has found uses for it and integrated them into their business.
But you should question this practice in your affairs. When you ask a question, you should have some confidence that the answer is relevant and sincere, and honest, not a computer-enhanced reply that may be factual but anything less than the above. If a company says they will return the call or will provide more information, a human being should be expected to see that those things will get done. And not a perfect artificial answer should come from it.
However, I like the ease and professional summary of AI. It is accurate and complete, and most humans can understand it when used in its proper form. For most, we can’t tell the difference between its written form from its oral electronic form. It gives accurate quick answers to tough complicated questions. With a human touch, it can enhance a message and improve communications for all.
I don’t know how to feel about its long-term use though. It has put humans on the sidelines with ease and accuracy. It is quick, timely, and doesn’t make many mistakes. Those are things our human counterparts still struggle with. Companies can provide this communication efficiently and accurately.
What’s not to like?
Jerry Greiner, President