Essential operations continue to provide you with water and sewer services. The District continues to follow COVID-19 safety guidelines at all of our facilities to protect our essential workers.

The main office at 12560 Middleton Pike is closed and remains closed to the public until further notice.

Our customer service staff is available to assist you over the phone on weekdays from 8 a.m. until 5 p.m. For non-emergency questions, please leave a message and we will get back to you as soon as possible.

You are encouraged to pay through our online banking system, automatic withdrawal from your bank account, or through the mail. Customers can also drop off their payment at our dropbox, located outside the front door of our main office.

Our Board of Trustees continues to meet throughout the pandemic.

Visitors must have an appointment and complete a health form upon entry at our main office.

We remind our customers that COVID-19 is not impacting our water supply. According to the Center for Disease Control, there is no evidence that COVID-19 is present in or being transmitted by drinking water supplies.

Archive Information

Update: May 7, 2020

Wood County Health Department: Notice for businesses reopening water systems and the risk of legionella.
Letter to our customers, May 1, 2020
Letter to our Customers, April 10, 2020
Letter to our Customers, March 27, 2020
Letter to our Customers, March 20, 2020
COVID-19 & District Preparedness Plan March 16, 2020
CDC Water Transmission and COVID-19

Drinking Water, Recreational Water, and Wastewater: What You Need to Know

Wash Your Hands

According to the CDC, handwashing is one of the best ways to protect you & your family from getting sick. Link to How and When to Wash your Hands.

Do Not Flush Wipes

Think twice after you use disinfecting wipes and DO NOT FLUSH them down the toilet. Also, so-called flushable wipes are not flushable. Think about your wallet before you flush wipes, it could cost you thousands of dollars in repairs. GROSS news story about what is happening in Washington DC.

Water Storage

FEMA recommends you prepare yourself by building a supply of water that will meet your family’s needs during an emergency. For more: Ready Govt Website

The District is actively monitoring the emerging health threat and working closely with state and local health partners to ensure the safety of employees and the public

.If you are looking for health information please contact your local health department or the Ohio Department of Health.

Wood County Health Department
Henry County Health Department
Hancock Public Health Department
Ohio Department of Health