Newsletter – July 2021

Harmful Algal Blooms

District customers whose water is treated by The City of Toledo probably remember when the "Do Not Drink" advisory was issued for Toledo water in 2014. Since then, the City of Toledo has invested millions of dollars in improvements into their water treatment plant. They continue to update The District and the other partners involved in the Toledo Regional Water Commission on improvements to prevent harmful algal blooms (HABs) from impacting our water supply.

This spring, Toledo's ozone treatment system became operational and is already making a difference in our water quality.

The District continues to work with all of our water treatment providers, sharing information on water quality including HABs and other impurities that can impact water quality.

New Hours

The District's doors at our main building at 12560 Middleton Pike are now open to serve you in person. We have also updated our hours of operation in customer service. The new hours are weekdays from 7:30 a.m. until 4:30 p.m. If you prefer, you can pay bills using the dropbox outside our front door, or you can pay bills online using automatic bill payment or using our e-billing system.

Sign Up for AquaHawk

Most of us use more water in the summer. By knowing when your usage occurs, you can take control of your costs. AquaHawk is a free service that allows you to track your water usage daily, even hourly. When you sign up, you can get notifications if your water consumption indicates a possible leak or other issues. Find leaks before they find your bill with AquaHawk.


District Board of Trustees Meetings are held on the second and fourth Thursday each month at 7:30 a.m. Board meetings are open to the public.

New Fostoria Water Shed is open! Visit the newest location in Fostoria at 622 W. Lytle Street today.

Pay it Forward Water and Sewer Assistance

You Can Make a Difference

The Northwestern Water and Sewer District is partnering with the Salvation Army to help local homeowners dealing with financial hardships. The "Pay it Forward" Water and Sewer Assistance Fund uses generous donations from our customers to help one another with water & sewer bills during crisis situations. All donations are forwarded to the Salvation Army to assist people in need.

Pay it Forward Provides

  • Local donations that help your neighbors in financial hardship.
  • Keeps utilities on and provides dollars for other emergency needs.
  • Gives you an opportunity to change your community.

You can donate to the Pay It Forward program one time or monthly. Learn more about the Pay it Forward program on our Pay it Forward Program page.