Organizational Culture is often described as “The way things are done around here.” When you think about a utility company, you don’t necessarily think of it as a great place to work. As a customer, it is where you pay your bill or who you call when you have an emergency. But for the employees that work there, the culture of the organization is important.
At The District, there is a strong sense of accountability, employee engagement, and support for employee growth and development. Everyone at The District knows the importance of customer service. It is part of the Mission Statement and is taken very seriously. The employees are well-trained and often cross-trained in other areas so that they are capable of assisting in emergency situations.
The employees at The District know that the work they do is vitally important to the customers we serve. Whether it is a water leak, a new tap, a construction project, a customer calling with a billing question, or a vendor requesting payment, our employees do everything they can to help.
The responses to a recent employee engagement survey were very positive, with comments and suggestions for additional ways to improve communication and engagement, some of which have already been adopted. Recently, we interviewed for an open position, and every candidate was referred by a current employee and each spoke of the culture of The District as a reason for applying here. At The District, we care about our customers, and we care about our employees- that is “the way things are done around here.”
Kay Ball
Chief Financial Officer/Chief Operations Officer
January 3, 2024